Empathy, AI, and the New Rules of the Human Workplace with Erica Keswin

In an era of rapid workplace transformation, human connection remains the cornerstone of effective leadership and organizational success. In this episode of Humanity at Scale, host Bruce Temkin sits down with WSJ bestselling author, human workplace expert, and keynote speaker, Erica Keswin. Together, they explore the future of human-centric leadership in a tech-driven world. They discuss how leaders can create thriving and connected workplaces by striking a balance between innovation and empathy, while fostering positive cultures through intentional rituals and practices. Keswin also challenges outdated retention strategies and emphasizes the need for deeper workplace relationships, especially in hybrid settings. With insights on preparing for AI, empowering middle managers, and leading with vulnerability, this episode offers practical guidance for anyone looking to build resilient, people-first organizations.