Empathy and compassion for both criminals and victims of crime

What motivates me to have compassion and empathy for both the victims of crime and criminals themselves. Trying to figure out what motivates people and me talking about the prison system in Norway and how it tends to train people to be better people so they don't end up back in prison, committing more crime. They end up being productive citizens and finding a purpose in life and having some kind of self-esteem and self-respect etc. Basically, I'm motivated to figure out what is the root cause of certain ills of society and how can we solve it? How can we make things better instead of just focusing on being a victim or blaming the bad people? Maybe we can find a way to heal and move on and make the world a better place in practical ways.