Empathy as a Catalyst for Transformation Ft. Dr. Natalie Petouhoff Purposeful Empathy

Watch this episode to learn how a rocket scientist-turned-business consultant transforms workplaces through the power of empathy. Dr. Natalie Petouhoff is the author of Empathy in Action. In this episode, Natalie discusses her success working with companies like DoorDash to improve their customer service. She also describes her “House on Fire” approach which is used to steer call agents away from scripts and towards genuine empathy with customers. She also describes a film project that celebrates how the Tibetan community living in exile in India teach compassion and empathy - much like we teach math and science in the West. 00:00 Preview 00:38 Introduction  00:57 About Dr. Natalie Petouhoff 03:24 Natalie’s backstory 05:37 Steps to become more empathic 08:26 What challenges leaders face in practicing empathy? 10:57 How empathy alchemizes disconnection and optimizes human potential? 16:02 Balancing empathy and high performance culture 19:54 Empathy in customer service 22:17 What is Natalie’s ‘House on Fire’ approach? 26:38 Empathy as a strategic asset 30:20 What would happen if we become more empathic? 35:58 Impact of social media polarization on connection and perspective-taking 36:43 Backstory of Natalie’s film and her experience with the Dalai Lama’s teachings 40:45 Curriculum on how to become a good human 46:22 The Inner Development Goals 48:33 What lessons did Natalie learn from being part of the film project? 54:40 Dr. Natalie Petouhoff’s Purposeful Empathy Story CONNECT WITH ANITA ✩ Email [email protected]  ✩ Website https://www.anitanowak.com ✩ Buy a copy of Purposeful Empathy http://tiny.cc/PurposefulEmpathyCA ✩ LinkedIn https://www.linkedin.com/in/anitanowak/ ✩ Instagram https://tinyurl.com/anitanowakinstagram ✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast CONNECT WITH NATALIE ✩ Website https://www.drnatalienews.com/ ✩ LinkedIn https://www.linkedin.com/in/drnataliepetouhoff/ SHOW NOTES ✩ IDGs ✩ Empathy in Action Video edited by David Tsvariani