Empathy in Action by Tony Bates, Dr. Natalie Petouhoff

https://thebookvoice.com/podcasts/2/audible/98615 to listen full audiobooks. Title: Empathy in Action Author: Tony Bates, Dr. Natalie Petouhoff Narrator: Jennifer Jill Araya Format: mp3 Length: 9 hrs and 53 mins Release date: 08-25-23 Ratings: 4 out of 5 stars, 3 ratings Genres: Customer Service Publisher's Summary: By using strategies and technologies as the flywheel to orchestrate systems of listening, understanding, and predicting, as well as taking action and learning from those interactions at scale, businesses can easily put the customer and employee first, not only meet the ever-changing customer and employee expectations, but also leapfrog their competition. They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like AI and cloud can enable a more empathetic world.