Empathy in Healthcare (episode 5)

Welcome to our first "Learning On the Edge" episode where your cohosts, Nita and Sylvia, share their expertise on human-centred design and its application towards Social Innovation. In this episode, we share our learnings and personal experiences around Empathy and use of the design tool, the Empathy Map, towards humanizing healthcare experiences. This episode also provides a brief recap of "On the Edge with SIC" Episodes 1 to 4 through an Empathy Lens. Resources Nita's blog post about empathy in design: https://www.sichealth.ca/post/yoda-as-an-ei-master Design Lab podcast with Bon Ku, Episode 112: https://www.designlabpod.com/episodes/112 Careful, kind care is our compass out of the pandemic fog, Allwood & Montori, 2022: https://www.bmj.com/content/379/bmj-2022-073444 Why We Revolt by Victor Montori: https://www.patientrevolution.org/book Empathy Map from the book Business Model Generation by Osterwalder & Pigneur, 2010 Credit - MusicHigh in the Sky - AlexiAction from Pixabay (royalty free)