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EPISODE · Jul 22, 2010 · 5 MIN

Employee Engagement in Balanced Scorecards

from Improving Customer Experience · host Lynn Hunsaker

For senior executives the traditional balanced scorecard provides insights for steering the corporation or initiative in the right direction. However, these high level metrics may appear out of reach for most employees. Hear practical methods for engaging employees in balanced scorecards. From the blog Customer Experience Optimization: Delivering Your Brand Promise. (5:36) Mevio {Mevio-df44d696b0fbde8457e21482896839fa}

Episode metadata supplied by the publisher feed · Published Jul 22, 2010

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Employee Engagement in Balanced Scorecards

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