Employee engagement is about human relationships not human resources - Interview with Luis Suarez of IBM

Today’s interview is with Luis Suarez @elsua, a leading thinker, Knowledge Manager, Community Builder and Social Software Evangelist for IBM. He agreed to talk to me about employee engagement following a Twitter exchange after I recently published Sustaining businesses successfully through Employee Engagement on the blog. I warn you that it is a longer interview than normal but it's worth it and you should take the time to listen to it as there is some great, useful and insightful stuff in there from Luis. This interview follows on from my recent interview: Helping customers, standing out, being human and telling stories through blogging – Interview with Mark Schaefer – and is number sixty-nine in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.