Employee Experience and Future Work

Dan Smolen discusses employee experience and future work with Professor Diane Gayeski. Professor Gayeski teaches Strategic Communications at Ithaca College’s Park School of Communications. What is more, she is a noted thought-leader in employee experience or EX. In the future of work, EX is a linchpin for people to find and do meaningful work. In a wide ranging podcast interview, Professor Gayeski: Defines employee experience or EX. Starts at 4:07 Discusses management by objectives (MBO) and the pivot to more talent-driven success outcomes. Starts at 6:49 Contrasts tangible and intangible assets and their importance in the workplace. Starts at 18:47 Digs into how members of the Gen Z cohort will approach work. Starts at 22:20 Describes citizenship behaviors and their benefit to workforce professionals. Starts at 27:10 The connection between employee experience and future work is critical. To that end, Professor Gayeski believes that: “employee experience has to be very carefully designed so that we don’t get to yet another version of management by objectives cranking out performance.” About our guest: Professor Diane Gayeski is Dean Emerita of Ithaca College’s Park School of Communications; currently, she teaches Strategic Communications at the school. Diane earned a Bachelor of Science in Communications from Ithaca College and a Ph.D. in Education and Communications from the University of Maryland. She lives and works in Ithaca, New York. EPISODE DATE: January 28, 2022 Social media: – LinkedIn – Putting employee experience on the balance sheet (October 11, 2021) – Twitter – Website