Empowered Audiobook by Josh Bernoff

What this episode covers

Listen to full audiobook for free : https://audiobookzap.com/free Title: Empowered Subtitle: Unleash Your Employees, Energize Your Customers, and Transform Your Business Categories: Commerce, Computer, Customer Service, Entrepreneurship Author: Josh Bernoff Narrator: Josh Bernoff Publisher: Gildan Media, LLC Release date: 09-14-2010 Language: English Summary: Is your company empowered for success? You know it’s happening within your organization. Your people - using low-cost, accessible technology - are connecting with customers and building innovative new solutions. But who are these creative problem solvers? How can you lead them? How can you be one? We call them HEROes: highly empowered and resourceful operatives. Your company needs them because, in the age of twitter, iPhones, Facebook, YouTube, and an ever-evolving torrent of web information, your customers now step up to the counter armed with more data and access than ever before - often overmatching your team. In Empowered, Forrester’s Josh Bernoff - coauthor of the pioneering book Groundswell - and Ted Schadler explain how to transform your company by unleashing the force of HEROes. The truth is, a third of your information workers already use commonly available technologies that your company does not sanction. Empowered gives you a prescription for embracing this covert innovation.

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