How to Lead with Evolving Customers, Workforce Expectations and Technology with Kosta Kantilaftis

When your people and your customers’ expectations keep changing, the way you lead must evolve if you want to keep up.Kosta Kantilaftis is a second-generation technician, workshop owner and industry advocate with nearly two decades in the game. He started his first business at 19 and now leads Dulwich Hill Automotive and SMART Mechanic Sydney, and co-founded The Garage Network, a community of almost 6,000 technicians and workshop owners.In this episode, we discuss:• Managing new workplace expectations• How to lead and develop the next generation• Ways the industry can lift capability through training and community• Building high-performing teams who take ownershipChapters:0:00 Meet Kosta Kantilaftis2:53 Letting Go of Control for Freedom4:15 Building Process to Empower Decisions6:42 Creating Healthy Culture Around Mistakes8:19 Leadership in The Garage Network10:35 Mindset to Evolve with Industry & Workforce Changes12:24 Building a Sellable Trade Business14:15 Leading the Next Generation with Emotional Intelligence17:33 Adapting for Different People19:27 Creating Strong Team Culture21:12 Understand Your Team’s Goals22:41 Build Your Accountability23:44 Wrap UpFollow Tradies Who Lead on Instagram, Facebook, YouTube or TikTok for more from the Tradies Who Lead community.  Tradies Who Lead is powered by Blue Leader. If you're looking for support in building leadership skills within your team, reach out here. Or download our free eBook: 5 Things Every Tradie Needs to Know About LeadershipIf you want to connect with Kosta, you can reach him via: LinkedIn: https://www.linkedin.com/in/kosta-kantilaftis-bbb870204/Website: https://dulwichhillautomotive.com.au/The Garage Network: https://www.thegaragenetwork.com.au/