Empowering the Frontline: Addressing Technology Gaps for Deskless Workers

AI-powered solutions are reshaping the experience for deskless workers — those in retail, healthcare, manufacturing, and other essential industries who make up over 80% of the global workforce. Despite their vital roles, many deskless employees still lack access to basic digital tools, creating significant barriers to engagement, productivity, and safety.  Jeremy Jacobs, CEO of Undesked, shares the root causes of these technology gaps, from outdated processes to siloed systems, and offers actionable strategies for overcoming them. Learn how organizations can implement mobile-first platforms, automated workflows, and contextual training to empower frontline teams and drive measurable business outcomes. Subscribe to The AI+HI Project to get the latest episodes, expert insights, and additional resources delivered straight to your inbox: https://shrm.co/voegyz  --- Explore SHRM’s all-new flagships. Content curated by experts. Created for you weekly. Each content journey features engaging podcasts, video, articles, and groundbreaking newsletters tailored to meet your unique needs in your organization and career. Learn More: https://shrm.co/coy63r