End the Wait: How AI Is Finally Fixing Patient Access | Executive Interview with Adnan Iqbal

June 3, 2026: Adnan Iqbal, co-founder and CEO of Luma Health, joins Bill Russell for a direct conversation about one of healthcare's most stubborn problems: patient access. With 14-day average waits for a PCP appointment, 18% no-show rates, and call centers buried in fax workflows, the problems haven't changed, but the tools finally have. Adnan shares how Luma built a platform from scratch to orchestrate access, intake, financial experience, and patient engagement in one unified system, why deep EHR integration separates real solutions from the AI noise, and how health systems are seeing 50% top-line revenue growth by solving access first.Keep up to date on the latest in health IT:https://thisweekhealth.com/news/Key Points:03:59 From Waitlist to AI10:14 Omnichannel and Escalations12:35 Governance and ROI19:38 Platform Future WrapX: This Week HealthLinkedIn: This Week HealthDonate: Alex’s Lemonade Stand: Foundation for Childhood Cancer