Energize Your Customer Experience Strategy
from Improving Customer Experience Hosted by Lynn Hunsaker
For holistic customer experience management, the challenge is horizontal alignment to deliver intentional customer experiences. Keys to horizontal alignment, and what it takes to energize your customer experience strategy as a long-term journey enterprise-wide. Examples from Symantec. From the blog Customer Experience Optimization: at http://clearaction.biz/blog (8:04).
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Frequently asked questions
How long is this episode of Improving Customer Experience?
This episode is 8 minutes long.
When was this Improving Customer Experience episode published?
This episode was published on May 15, 2010.
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