Energize Your Customer Experience Strategy

from Improving Customer Experience · host Lynn Hunsaker

For holistic customer experience management, the challenge is horizontal alignment to deliver intentional customer experiences. Keys to horizontal alignment, and what it takes to energize your customer experience strategy as a long-term journey enterprise-wide. Examples from Symantec. From the blog Customer Experience Optimization: at http://clearaction.biz/blog (8:04).

Episode metadata supplied by the publisher feed · Published May 15, 2010

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This episode was published on May 15, 2010.

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