[ENG] Ep. 23 Elevating Employee Empowerment: Harnessing People Analytics for Growth

In today's episode, we have the privilege of hosting Ray Cushenan, a distinguished Customer Experience expert, who combines his knowledge of people analytics with his CX expertise to shed light on the transformative impact of leveraging people analytics to enhance customer experience. He explores the substantial investments major companies are making in this field and reveals how employees stand to benefit. Join us for an enlightening discussion as Ray shares insights that we hope will inspire and empower our listeners. Thank you for tuning in! 3:47 How did Ray get into the people analytics field? 6:20 What is people analytics 8:10 What’s in it for the business if they have to invest in people analytics 11:30 Using people analytics to improve customer experience 13:20 Usage history for People Analytics 14:40 How have people analytics changed post Covid given the remote work situation 17:50 How do people analytics goals align with high-level company vision? 21:00 What’s in it for employees from people analytics? 24:50 How do people analytics help measure the employees’ unspoken feedback? 31:40 What’s the trend for people analytics