Engagement for Frontline Supervisors: Meeting People Where They Are to Build Trust and Improve Daily Performance with Patrick Carter #27

Welcome to Manufacturing Greatness with Trevor Blondeel, where we work with organizations to manufacture greatness by leveraging resources you already have to achieve greater retention, productivity, and profits. To learn more, visit www.manufacturinggreatness.com and click here to subscribe to Trevor's monthly newsletter. Now, let's jump in! How do mindfulness and manufacturing leadership connect with dentistry? In this episode, Dr. Patrick Carter joins the podcast to share insights on communication skills, emotional intelligence, and authentic leadership for Operations Managers, Production Managers, Manufacturing Managers, and Shift Supervisors. We explore how connection starts the moment people walk through the door, why trust building matters in every industry, and how mindful leadership improves engagement, relationships, and performance on the shop floor. 00:47 - A great experience at the dentist? Yes 01:29 - Dr. Patrick Carter - Introduction 02:46 - The connection to Mindfulness Manufacturing and a Dentist 05:33 - What's different? Meeting people where they are and knowing that you care 08:29 - We've seen it before, but for others it's all new - it's all about Patience 10:18 - Leading the staff while wearing multiple 'hats' 11:29 - Setting the stage and expectations. It all begins when you walk through the door. Your team makes all the difference and it begins with hiring the right people 12:45 - Making the human connection 14:45 - Open conversations to become more aware 15:51 - Creating a culture to evaluate times when things do not go well 17:28 - Taking the time to get buy in and execute 18:51 - Stress on all sides and leveling it out 21:25 - The conscious effort and putting it all in context 24:20 - The value of experience and learning throughout your career 25:20 - Rewarding experience: having a profound effect on how others think about themselves 27:33 - Building resilience and taking the time to recharge 29:30 - A morning formula to stay grounded