EPISODE · Jul 30, 2021 · 36 MIN
Engaging Contract to Hire Staff in a Tough Contact Center Labor Market
from The Contact Center Gurus · host Jessica Voss, Dan Hale
The Phoenix Contact Center market is highly saturated, and post pandemic, it’s like the Wild, Wild, West. There are so many factors outside of our control, it can be disorienting. What can you control and what are the best decisions under the circumstances?Recruiter orientationWages and/or IncentivesSurveys and feedbackCommunication and ConnectionDebate on when to convertMicro promotionsEpisode Sponsorswww.supportlogic.iowww.balto.ai/guruwww.ozonetel.comwww.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM Produced by the Cloud Tech Gurus Team. Subscribe for more insights from industry leaders. Visit www.cloudtechgurus.com
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What this episode covers
We discuss ways of engaging contract to hire staff in a touch contact center labor market. Managing Director of Customer Care for Best Western Hotels and Resorts. He has been in his current role for the past 6 years and with Best Western for 10 years. He has held a Contact Center leadership role for the past 22 years and have been in Contact Center sales/service for 28 years. Episode Sponsors: www.supportlogic.io www.balto.ai/guru www.ozonetel.com www.cloudtechgurus.com
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Engaging Contract to Hire Staff in a Tough Contact Center Labor Market
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