EPISODE · Mar 6, 2026 · 22 MIN
Engineering joy in medicine: Reimagining EHRs to Bring Joy Back to Care
from Clinician Real Talk · host Adia Morris, Edward Kim
Dr. Kim brings together two perspectives — the engineer who sees inefficiencies and the clinician who values connection. He recounts the moment that pushed him into medicine, plus the emotional experiences that shaped his identity as a family physician. He discusses how engaging clinicians early in EHR design changed adoption, satisfaction, and retention, and how centralized call centers and enhanced workflows improved the patient experience. Dr. Kim also explains why AI Scribe has been so transformative for clinicians, giving them space to reconnect with what brought them into medicine in the first place: listening, presence, and human connection. He closes by sharing how Optum’s leadership development programs help clinicians grow in their careers and why remembering your “why” is essential in today’s value‑based world.
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What this episode covers
In this inspiring episode, family physician and clinical technology leader Dr. Edmund Kim shares how an unexpected moment as a volunteer EMT transformed his path from mechanical engineering to medicine. He reflects on the joy and responsibility of family medicine, the profound impact of caring for multigenerational families, and the privilege of being entrusted with patients’ deepest stories. Dr. Kim also reveals how clinician led workflow redesign, EHR optimization, and AI powered documentation are helping restore joy, reduce burnout, and strengthen patient clinician relationships across Optum.
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Engineering joy in medicine: Reimagining EHRs to Bring Joy Back to Care
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