Enhancing Consumer Experience on Online Delivery Platforms

In this episode recorded on 09.05.2024, we are joined by the Competition Authority of Kenya’s Cecilia Kyenze - Senior Analyst, Policy and Research and Ninette Mwarania - Manager, Policy and Research to discuss the institution's role in enhancing consumer experience with online food delivery platforms.We also cover regulating online food and grocery delivery marketplaces, the duration of market inquiries, handling consumer complaints, enhancing consumer experience, and addressing consumer data concerns.Subscribe to get notified when we make a new post.Show Notes00:00:00 Introduction00:01:29 CAK’s Mandate00:05:59 Market Inquiries00:10:26 Prioritization and Duration of Market Inquiries00:12:22 Inquiry Into Online Food And Grocery Delivery Platforms00:22:43 After a Market Inquiry00:26:05 Handling Complaints and Enhancing Consumer Experience 00:30:13 Addressing Consumer Data Concerns00:32:03 Regulating Online Food and Grocery Delivery Marketplaces00:33:01 Conclusions, Recommendations, and Takeaways00:39:13 Closing Remarks Get full access to The Mwango Weekly at mwangocapital.substack.com/subscribe