Enhancing Customer Experiences With Emotional AI with Rana El Kaliouby - TWiML Talk #35

My guest for this show is Rana el Kaliouby. Rana is co-founder and CEO of Affectiva. Affectiva, as Rana puts it, "is on a mission to humanize technology by bringing in artificial emotional intelligence". If you liked my conversation about Emotional AI with Pascale Fung from last year’s O’Reilly AI conference, you’re going to love this one. My conversation with Rana kind of picks up where the previous one left off, with a focus on how her company is bringing Artificial Emotional Intelligence services to market. Rana and her team have developed a machine learning / computer vision platform that can use the camera on any device to read your facial expressions in real time, then maps it to an emotional state. Using data science to mine the world’s largest emotion repository, Affectiva has collected over 5.5 million pieces of emotional expression data to date, from laptop, driving, cellular interactions. Understanding the importance of personal privacy, Rana and her Co-Founder Rosalind Wright Picard have vowed to shy away from partnerships that would subject consumers to unknowing surveillance, a commendable effort. The notes for this show can be found at https://twimlai.com/talk/35