"Enhancing Customer Service with AI: A Closer Look at IBM's Collaboration with Camping World"

Camping World, a leading retailer of recreational vehicles, moved to modernize its customer service platforms by incorporating innovative tech solutions as the pandemic caused a huge surge in customer queries. To manage the interaction with three different customer segments and optimize response times, the company partnered with IBM Consulting and implemented an AI-powered virtual assistant named Arvee. The integration of Arvee with their system bolstered customer engagement by 40%, reduced wait times to 33 seconds, and improved agent efficiency by 33%. Moving forward, Camping World plans to expand proactive webchat capabilities to further enhance the customer interaction experience. https://www.ibm.com/case-studies/camping-world ```