Enhancing CX Initiatives Within a Bureaucracy? Learn How to Leverage Opportunities

When it comes to implementing customer experience enhancements across your organization, how do you know if your efforts are successful? In this conversation that I'm revisiting with Barbara C. Morton, Deputy Chief Veterans Experience Officer at U.S. Department of Veterans Affairs, Barbara shares some of the strategies and tactics that she and her team have employed in order to improve the CX within a government organization.