Enhancing Internal Pharmacy Culture | Patti Mara, Principal Trainer and Author

Patti Mara, a pharmacy business coach for over 15 years, shares strategies for transforming pharmacy culture through communication, feedback and defining team success. Website: https://pharmacysuccess.com/ [00:00:15] Introductions [00:01:43] Hiring for pharmacy culture [00:04:15] Importance of business and personality [00:05:05] Matching talent to pharmacy roles [00:05:43] Systematizing routine to handle exceptions [00:08:28] The 4 pillars for team success [00:09:38] Why weekly team huddles are critical [00:14:12] Tips for effective huddles [00:16:05] Keeping huddles focused [00:18:02] In-person huddles more impactful [00:18:13] Huddles drive staff empowerment [00:18:41] Team position agreements [00:21:10] Performance feedback strategies [00:24:53] Acknowledging positive contributions [00:27:34] Giving focused corrective feedback [00:29:30] Clarifying pharmacy value proposition [00:32:29] Maintaining core focus [00:35:14] Turning complaints into opportunities [00:38:05] Ensuring consistent experiences [00:40:30] Characteristics of ideal customers [00:42:31] Staying positive through challenges [00:43:35] Wrap up The Business of Pharmacy Podcast™ offers in-depth, candid conversations with pharmacy business leaders. Hosted by pharmacist Mike Koelzer, each episode covers new topics relevant to pharmacists and pharmacy owners. Listen to a new episode every Monday morning.