Enhancing the customer experience with AI: With Wyndham Hotels’ Michael Mahar

Episode 532 of the Catalyst podcast, hosted by Launch by NTT DATA, titled "Enhancing the customer experience with AI: With Wyndham Hotels’ Michael Mahar" was published on April 7, 2026 and runs 38 minutes.

April 7, 2026 ·38m · Catalyst

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Summary

Michael shares how Wyndham is using new technologies to enhance the customer experience

Episode Description

This week on Catalyst, Tammy is joined by Michael Mahar, SVP & Head of Commercial Technology, Loyalty & Digital Products at Wyndham Hotels and Resorts. Michael’s career started answering calls as a Support Technician at Wyndham and now, over 20 years later, he’s helping the company transform their global infrastructure and leverage AI and cloud technologies to enhance the customer experience. In this episode Michael shares how Wyndham is using new technologies to improve the personal experience of their clients and why keeping an optimistic approach to advancements in AI is beneficial to your business.

Please note that the views expressed may not necessarily be those of NTT DATA

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