Ensure CX Technology Works Together - No Hold Time

What this episode covers

Eric's internet went out. It happens. It's frustrating. But he was understanding. What made the situation worse was when the internet company sent him a text days after it was restored asking if he was still experiencing an outage. That text showed that the company was out of touch with his service, and it merely reminded him that there was a problem multiple days earlier. Their technology ecosystem is disconnected. In this episode, Brian, David and Eric discuss how important it is to break technology siloes and ensure all your data and technology is helping build a unified, consistent customer experience.

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Frequently Asked Questions

How long is this episode of No Hold Time?

This episode is 28 minutes long.

When was this No Hold Time episode published?

This episode was published on April 23, 2024.

What is this episode about?

Eric's internet went out. It happens. It's frustrating. But he was understanding. What made the situation worse was when the internet company sent him a text days after it was restored asking if he was still experiencing an outage. That text showed...

Can I download this No Hold Time episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.