Ep#01: Why is visibility into customer goals super-critical? ft. Emily Garza (VP Customer Success, Proton.ai)

Emily Garza is the VP of Customer Success at proton.ai, a sales enablement and CRM platform for the wholesale distributor market. In this episode, we will dive deep into what motivates customer success individuals to build meaningful relationships with their customers, which enables higher revenue retention, and why having greater visibility into customer goals is essential for CS ops. Join our email list to get notified of weekly CS learnings, new podcast episodes, and actionable insights right into your inbox: https://hyperengage.io/