Ep#02: Leveraging Tech in CS Operations at Hunter.io ft. Giovanni Lepori (Head of Customer Success)

Customer success is a term that has been gaining momentum in recent years, and for a good reason. In this episode, Adil Saleh talks to Giovanni Lepori about his experience working as head of Customer Success at Hunter.io. Please tune in to the podcast to know Giovanni’s views regarding the importance of customer success in companies worldwide and what tools allow managers like himself to run operations more effectively or efficiently. He talks about his journey of transforming customer support into customer success at Hunter in the past six years and about the customer success model being used at the company. He enlightened us with many valuable insights regarding the topic; a major thing that was discussed was the proactive nature of customer success and how it should always be prioritized. He talked about using modern analytic tools to pull out data and maintain databases to facilitate the customers in the best way possible as their goal is to use simple and intuitive tools that increase efficiency.Join our email list to get notified of weekly CS learnings, new podcast episodes, and actionable insights right into your inbox: https://hyperengage.io/