[Ep 036] From Accidental Admin to Salesforce Evangelist | Mike Gerholdt

What actually makes a great Salesforce admin?In this episode of Salesforce at Scale, Greg Banks and Allie Nelson sit down with Salesforce evangelist Mike Gerholdt to unpack why empathy, user understanding, and community matter more than technical wizardry.What you’ll learnWhy empathy is the most important skill for a Salesforce adminHow “SABWA” helps you design better solutionsWhy the Salesforce community is one of the most powerful learning accelerators in techWho it’s forSalesforce admins, architects, technical leaders, and business stakeholders responsible for scaling Salesforce inside their organization.Guest + credibilityMike Gerholdt is widely known in the Salesforce ecosystem as a longtime evangelist and community leader. In this conversation, he shares lessons from his journey into Salesforce and insights gained from years of engaging with admins and leaders across the community.Primary CTAFollow the show and share this episode with a colleague working to scale Salesforce inside their organization.Recommended LinksMike on LinkedInSalesforce Admin PodcastSalesforce Community GroupsAllie Nelson on LinkedInGreg Banks on LinkedInJason Fowler MusicCirrius Solutions