Ep 04: Solving the problem first. Letting AI follow (not lead)

This week’s episode with transformation consultant and founder of People Efficient, Kate Maddison-Greenwell, explores what AI adoption really looks like inside organisations, beyond the headlines and into the operational realities teams are navigating every day. As part of this week’s theme, I’ll be zooming in on just one thread from that conversation: where organisations actually need to start, so look out for the deep dive article on Monday and the companion resource to help you get to grips with Kate’s advice. What comes through clearly from Kate’s experience is that many organisations begin in the wrong place. Letting AI lead the agenda is a common starting point. More effective progress begins with understanding what is getting in people’s way. From overloaded HR teams to fragmented decision-making and the quiet growth of “shadow AI”, she describes how progress happens when you focus on real problems, involve the people closest to them, and build practical solutions that free up time and rebuild trust.I’m looking forward to exploring this with you, and if you’d like these posts straight to your inbox, you’re very welcome to subscribe. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit carolynshepherd.substack.com