[Ep 045] - Field Service at Scale: From Chaos to Controlled Growth

Salesforce Field Service is powerful—but only if you implement it the right way. Most organizations struggle to scale field operations because they’re still relying on outdated processes and disconnected systems.In this episode of Salesforce at Scale, we break down how Salesforce Field Service actually works in the real world—what drives success, what causes failure, and how to build a foundation that scales.What you’ll learn:How to improve scheduling, technician matching, and first-time fix ratesWhy process definition and clean data are critical before implementationThe role of change management in driving real adoptionWho it’s for: Business leaders, technical leads, and operations teams responsible for scaling service deliveryGuest + credibility: Featuring Bobby Basden and Al Huerta from Cirrius Solutions, bringing hands-on experience from more than a decade of real world field service implementations.CTA:Please like and subscribe to the show and share this episode with those on the Field Service journey. To learn more about Field Service and our accelerator, please view the resources linked belowLinks & Resources:Field Service Accelerator WhitepaperField Service GuideBobby Basden on LinkedInAl Huerta on LinkedInGreg Banks on LinkedInJason Fowler MusicCirrius Solutions For any questions, please reach out at [email protected]