[Ep 057] Aaron Ott: What Got You Here Won't Lead Others There - Experts, Identity, and Change

A perfect Salesforce build can still fail the day real people log in, and the reason is almost never technical. In this episode of 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗧𝗮𝗹𝗸: 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗮𝘁 𝗦𝗰𝗮𝗹𝗲, Greg Banks sits down with 𝗔𝗮𝗿𝗼𝗻 𝗢𝘁𝘁 of 𝗔𝗮𝗿𝗼𝗻 𝗢𝘁𝘁 𝗖𝗼𝗮𝗰𝗵𝗶𝗻𝗴 to unpack why deep expertise can become a blind spot, and how experts grow into the leaders an implementation actually needs.𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻:Why technical experts get blinded by their own expertise, and how to widen the tableHow to align people on the “why” before a single requirement is gatheredThe three laws of performance and what they mean for adoption and change managementHow to treat AI as an invitation to higher-value work instead of a threat to your job𝗪𝗵𝗼 𝗶𝘁’𝘀 𝗳𝗼𝗿:Salesforce admins, architects, developers, delivery leads, and transformation owners who already know the platform and now have to carry the people side of change.𝗚𝘂𝗲𝘀𝘁 + 𝗰𝗿𝗲𝗱𝗶𝗯𝗶𝗹𝗶𝘁𝘆:𝗔𝗮𝗿𝗼𝗻 𝗢𝘁𝘁 spent the first 15 years of his career in consulting before moving into internal IT leadership, then launched 𝗔𝗮𝗿𝗼𝗻 𝗢𝘁𝘁 𝗖𝗼𝗮𝗰𝗵𝗶𝗻𝗴 in 2026. His mission is helping experts become leaders by navigating the identity growth required to stay relevant.𝗣𝗿𝗶𝗺𝗮𝗿𝘆 𝗖𝗧𝗔:Connect with 𝗔𝗮𝗿𝗼𝗻 𝗢𝘁𝘁 on LinkedIn and take the leadership assessment at aaronottcoaching.com. 𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗲𝗱 𝗟𝗶𝗻𝗸𝘀 & 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀Aaron Ott on LinkedInAaron Ott CoachingGreg Banks on LinkedInJason Fowler MusicCirrius SolutionsSalesforce at Scale PlaylistAny Questions: Reach out to us at [email protected]#Salesforce #ChangeManagement #Leadership #DigitalTransformation #AdoptionAtScale #AgentforceReady #SalesforceAdmin