[Ep 060] Hayley Tuller - The Map, the Mess, and the Mission: Scaling Salesforce the Right Way

Most Salesforce implementations don’t fail because of bad technology. They fail because nobody protected data quality when it still mattered, and now AI is making that debt impossible to hide. 𝗛𝗮𝘆𝗹𝗲𝘆 𝗧𝘂𝗹𝗹𝗲𝗿, a 20-year Navy veteran and founder of 𝗕𝗿𝗶𝗴𝗵𝘁𝗵𝗲𝗹𝗺 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀, joins 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗧𝗮𝗹𝗸: 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗮𝘁 𝗦𝗰𝗮𝗹𝗲 to explain why the fix was never the platform, it was always the discipline behind it.𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻: - Why “quality assurance” for a Salesforce admin means owning the data end-to-end, not just testing forms How Brighthelm Partners built an internal knowledge architecture before ever adopting agentic AI, and why that order mattered The paradox at the center of every consulting relationship, and why trust has to be earned, not assumed  What’s still broken in how the nonprofit and higher ed sectors fund and govern their own technology𝗪𝗵𝗼 𝗶𝘁’𝘀 𝗳𝗼𝗿: Salesforce admins, architects, and consultants being asked to bolt AI onto systems that were never built with structure and disciplined standard of quality first!𝗚𝘂𝗲𝘀𝘁 + 𝗰𝗿𝗲𝗱𝗶𝗯𝗶𝗹𝗶𝘁𝘆: 𝗛𝗮𝘆𝗹𝗲𝘆 𝗧𝘂𝗹𝗹𝗲𝗿 spent 20 years in the U.S. Navy as a cryptologic technician and aviation air crewman, including combat deployments to Iraq and Afghanistan, before building a Salesforce career that spans QA, project management, solution engineering, and nonprofit administration. She now leads 𝗕𝗿𝗶𝗴𝗵𝘁𝗵𝗲𝗹𝗺 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀 and co-leads the Salesforce Jacksonville nonprofit user group.𝗣𝗿𝗶𝗺𝗮𝗿𝘆 𝗖𝗧𝗔: Connect with 𝗛𝗮𝘆𝗹𝗲𝘆 𝗧𝘂𝗹𝗹𝗲𝗿 on LinkedInand learn more about 𝗕𝗿𝗶𝗴𝗵𝘁𝗵𝗲𝗹𝗺 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀 (links below)Follow the show for more 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗧𝗮𝗹𝗸: 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗮𝘁 𝗦𝗰𝗮𝗹𝗲 episodes.𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗲𝗱 𝗟𝗶𝗻𝗸𝘀 & 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀Hayley Tuller on LinkedInBrighthelm PartnersGreg Banks on LinkedInJason Fowler MusicCirrius SolutionsSalesforce at Scale PlaylistAny Questions: Reach out to us at [email protected]𝗦𝘂𝗴𝗴𝗲𝘀𝘁𝗲𝗱 𝗵𝗮𝘀𝗵𝘁𝗮𝗴𝘀: #SalesforceAtScale #CirriusTalk #SalesforceArchitecture #VeteranOwnedBusiness #NonprofitTech #AgenticAI #SalesforceAdmin