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EP 09: Call Center Success with Char Musillo episode artwork

EPISODE · Jun 20, 2018 · 47 MIN

EP 09: Call Center Success with Char Musillo

from The Recovery Executive Podcast · host Nick Jaworski

Call center operations and staffing is probably the biggest gap most centers have in their admissions process. Without an efficiently run and staffed call center, the majority of inquiries, and therefore potential patients, is lost. In this episode, Char Musillo talks about his experience building call centers for programs big and small. If your census has taken a hit lately, you do not want to miss this episode.

What this episode covers

Call center operations and staffing is probably the biggest gap most centers have in their admissions process. Without an efficiently run and staffed call center, the majority of inquiries, and therefore potential patients, is lost. In this episode, Char Musillo talks about his experience building call centers for programs big and small. If your census has taken a hit lately, you do not want to miss this episode.

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EP 09: Call Center Success with Char Musillo

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Frequently Asked Questions

How long is this episode of The Recovery Executive Podcast?

This episode is 47 minutes long.

When was this The Recovery Executive Podcast episode published?

This episode was published on June 20, 2018.

What is this episode about?

Call center operations and staffing is probably the biggest gap most centers have in their admissions process. Without an efficiently run and staffed call center, the majority of inquiries, and therefore potential patients, is lost. In this episode,...

Can I download this The Recovery Executive Podcast episode?

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