EPISODE · Jan 23, 2014 · 30 MIN

Ep. 1: The godfather of loyalty

from Customer Confidential: Untold Stories of Earned Growth

Fred Reichheld talks about the challenges companies face in engaging employees (8:45), the question of linking NPS to compensation (18:05) and how Net Promoter can enhance innovation (30:15).

Episode metadata supplied by the publisher feed · Published Jan 23, 2014

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Ep. 1: The godfather of loyalty

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This episode was published on January 23, 2014.

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