EPISODE · Jan 23, 2014 · 30 MIN
Ep. 1: The godfather of loyalty
from Customer Confidential: Untold Stories of Earned Growth
Fred Reichheld talks about the challenges companies face in engaging employees (8:45), the question of linking NPS to compensation (18:05) and how Net Promoter can enhance innovation (30:15).
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Ep. 1: The godfather of loyalty
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Frequently Asked Questions
How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 30 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on January 23, 2014.
What is this episode about?
Fred Reichheld talks about the challenges companies face in engaging employees (8:45), the question of linking NPS to compensation (18:05) and how Net Promoter can enhance innovation (30:15).
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
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