EPISODE · May 15, 2014 · 34 MIN
Ep. 10: A better, simpler measure
from Customer Confidential: Untold Stories of Earned Growth
Richard Watts, who led the adoption of the Net Promoter System at Progressive, the insurance company, talks with Rob Markey about what led an analytical company to choose such a simple measure (4:22), challenges to adoption (7:44), how NPS became one of the company's key metrics (14:21) and what he would do differently if he had to do it all over again (29:22).
NOW PLAYING
Ep. 10: A better, simpler measure
0:00
34:02
1×
No transcript for this episode yet
Similar Episodes
No similar episodes found.
Similar Podcasts
No similar podcasts found.
Frequently Asked Questions
How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 34 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on May 15, 2014.
What is this episode about?
Richard Watts, who led the adoption of the Net Promoter System at Progressive, the insurance company, talks with Rob Markey about what led an analytical company to choose such a simple measure (4:22), challenges to adoption (7:44), how NPS became...
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
URL copied to clipboard!