Ep 10⎜Addressing The Gap Between Parts & Service - Feat. Kaylee Felio

The service department gets all the attention—but what about parts? When inventory issues, long wait times, and miscommunication pile up, customer satisfaction (and profits) take a hit. It’s time to fix the disconnect. In this episode of The Service Lounge, Brandon Nixon sits down with Kaylee Felio from PartsEdge to reveal why parts and service must work together for fixed ops success. What you’ll learn in this episode: 🔹 How the parts department directly impacts service efficiency & customer retention 🔹 The biggest mistakes dealerships make with parts inventory & obsolescence 🔹 Why poor communication between service & parts causes customer frustration 🔹 The pay plan problem—how compensation structures affect teamwork 🔹 What top-performing dealerships are doing differently to streamline operations If service delays, inventory challenges, or frustrated customers are common at your dealership, this is the episode you can’t afford to miss. 🔥 Don’t forget to like, comment, and subscribe for more real-talk insights on fixed ops success!