EPISODE · May 28, 2026 · 43 MIN
EP 10: AI in Legal Ops: Hype vs Reality with Kunoor Chopra
from Beacon Voices · host Beacon Voices
In this episode of Beacon Voices, Akshay Verma (COO at SpotDraft) sits down with Kunoor Chopra, Co-founder and Vice President at Elevate, to explore the evolution of legal operations and why it has become central to the modern legal function.Kunoor shares her journey from traditional law firm practice to building one of the earliest legal process outsourcing (LPO) companies, and how that experience exposed the inefficiencies in legal services. She reflects on the early days of legal ops, before it had a name, and how a growing community helped turn it into a global movement. The conversation also dives into AI, legal education, talent gaps, and the future of legal teams. Kunoor explains why AI is accelerating transformation, not replacing lawyers and why aligning people, process, technology, and data is key to turning legal from a cost center into a strategic business partner. Topics Introduction: 00:00Kunoor Chopra’s background, upbringing, and decision to pursue law: 02:20Law school experience, community, and personal growth: 04:06Early legal career: law firm journey and exploring different paths: 04:56Realizing inefficiencies in law firms and questioning the traditional model: 06:37Entrepreneurial leap: starting an LPO in India and early challenges: 09:06Building and scaling a legal outsourcing business (services, clients, operations): 13:48Learning business fundamentals: SLAs, processes, and global delivery: 15:05From selling the company to co-founding Elevate: 17:17The emergence of legal operations and early community-building (pre-Corporate Legal Operations Consortium era): 19:34Growth and impact of legal ops as a function: 21:25Future of legal operations: people, process, technology, and data: 26:49Talent gaps, legal education, and preparing the next generation: 30:34AI in legal and key takeaways on the future of the profession: 35:20 Connect with us: Kunoor Chopra - https://www.linkedin.com/in/kunoorc/ Akshay Verma - https://www.linkedin.com/in/akshay-verma-esq/ SpotDraft - https://www.linkedin.com/company/spotdraft SpotDraft is a leading contract lifecycle management platform that solves your end-to-end contract management issues. Visit https://www.spotdraft.com to learn more.
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EP 10: AI in Legal Ops: Hype vs Reality with Kunoor Chopra
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