Ep. 10: Creative Problem Handling

from Connected Conversations · host Crowne Plaza

DescriptionJoin Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) and Maurice Janssen, GM of the Crowne Plaza® Budapest as they discuss Creative Problem Handling and what that looks like in their hotels.Resources: IHG Problem Handling Course ID# IHG056045Meet Your Host & Guest Host: Sharon Kilmartin has been with IHG Hotels & Resorts for over 35 years and has a wealth of experience to share. Sharon has a passion for equipping the Crowne Plaza® community of colleagues.Want to connect with Sharon? LinkedInGuest: Maurice Janssen has nearly 20 years of experience in hospitality and has worked in hotels from San Francisco to Rome to Amsterdam. Want to connect with Maurice? LinkedIn

Episode metadata supplied by the publisher feed · Published Oct 30, 2025

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Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) and Maurice Janssen, GM of the Crowne Plaza® Budapest as they discuss Creative Problem Handling and what that looks like in their hotels.

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Ep. 10: Creative Problem Handling

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This episode was published on October 30, 2025.

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