Ep 10 | De'Edra Williams

Episode 10 of the Mastering CS: Candid Leader Insights podcast, hosted by Custify | Customer Success, titled "Ep 10 | De'Edra Williams" was published on March 6, 2024 and runs 41 minutes.

March 6, 2024 ·41m · Mastering CS: Candid Leader Insights

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Summary

In this new episode of the Mastering CS podcast, Irina Cismas, Custify’s Head of Marketing, sat down with De’Edra Williams, a renowned Customer Success leader. What You’ll Learn: - The main challenges of CSMs - The importance of data in customer success - How to prove the value of CS - Important CS roles - How to recruit the right CS professionals - Essential KPIs for customer success - What to look out for in a customer success platform ---- With Custify, you can: ☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress Want to do great things with your customer success initiative? Keep in touch with us below: ⁠⁠Custify Website⁠⁠ ⁠⁠LinkedIn⁠⁠ ⁠⁠Twitter⁠⁠ ⁠Facebook⁠ ⁠Contact Us⁠

Episode Description

In this new episode of the Mastering CS podcast, Irina Cismas, Custify’s Head of Marketing, sat down with De’Edra Williams, a renowned Customer Success leader.

What You’ll Learn: - The main challenges of CSMs - The importance of data in customer success - How to prove the value of CS - Important CS roles - How to recruit the right CS professionals - Essential KPIs for customer success - What to look out for in a customer success platform

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With Custify, you can:

☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress

Want to do great things with your customer success initiative? Keep in touch with us below: