EP 10: How to Gain Referrals & Retain Customers with Monica Shea

Growing a business takes extreme attention to detail as well as excellent customer service. In this episode my guest, Monica Shea, founder of a training program, Agent of Excellence shares how she saw a gap in the training provided for Real Estate Agents and turned her passion for Disney and Real Estate into a business.  She shares that to grow a business, get referrals, and retain customers it takes:- Creating a system for the customer journey which she calls touchpoint mapping- Setting and exceeding expectations- Raising the standard for how you provide customer service- The importance of creating a customer experience- And a bonus strategy Disney calls "Put the lid on the trash can." Connect with Monica:Website for Agent of ExcellenceFaceBook Page for Agent of ExcellenceReal Estate Website---------------------------------Connect with JenniferAre you an existing locally-owned business with a desire to grow?  I help you fast-track your revenue, improve your profits, and position yourself as an expert and leader in your community to attract more customers.  Learn more: https://nextwavebusinesscoaching.com/Schedule a 30-minute complimentary strategy session with Jen:  https://nextwavebusinesscoaching.com/apply-now-questionnaire/Get access to Grow Your Local Business growth tips: https://mailchi.mp/nextwavebusinesscoaching.com/email-newsletter-sign-upMy name is Jennifer Kok, and I’m a profit and growth advisor for service-based women entrepreneurs. I help women business owners make smarter, more strategic decisions so they can grow profitably, pay themselves consistently, and avoid burnout.Because the truth is, business owners make decisions all day long, but the ones that really matter are often the hardest ones. Should I hire? Raise my prices? Invest in marketing? Let go of a draining client? Expand, or simplify?Those decisions carry weight, and they can impact your time, your profit, your energy, and your long-term growth.That’s why I created the Focused Growth Collective, a virtual mastermind for women business owners who want support making the kinds of decisions that move a business forward. Yes, we talk strategy, but we also look at the bigger picture like mental load, health, profit, and long-term sustainability.My goal is to help women build businesses that pay them well, support their lives, and still feel worth leading 10 years from now.Connect with me:Website:Facebook:Instagram:LinkedIn:YouTube: