EP 10: How to Gain Referrals & Retain Customers with Monica Shea

Growing a business takes extreme attention to detail as well as excellent customer service. In this episode my guest, Monica Shea, founder of a training program, Agent of Excellence shares how she saw a gap in the training provided for Real Estate Agents and turned her passion for Disney and Real Estate into a business.  She shares that to grow a business, get referrals, and retain customers it takes:- Creating a system for the customer journey which she calls touchpoint mapping- Setting and exceeding expectations- Raising the standard for how you provide customer service- The importance of creating a customer experience- And a bonus strategy Disney calls "Put the lid on the trash can." Connect with Monica:Website for Agent of ExcellenceFaceBook Page for Agent of ExcellenceReal Estate Website---------------------------------Connect with JenniferAre you an existing locally-owned business with a desire to grow?  I help you fast-track your revenue, improve your profits, and position yourself as an expert and leader in your community to attract more customers.  Learn more: https://nextwavebusinesscoaching.com/Schedule a 30-minute complimentary strategy session with Jen:  https://nextwavebusinesscoaching.com/apply-now-questionnaire/Get access to Grow Your Local Business growth tips: https://mailchi.mp/nextwavebusinesscoaching.com/email-newsletter-sign-upMeet Your Host:Jennifer Kok, Profit and Growth advisor for service-based women entrepreneurs. Women Entrepreneurs hire me to scale and grow their businesses profitably without burnout. I bring financial clarity, strategic focus and structure to the decision-making process. Because the truth is, business owners make decisions all day long, but the ones that really matter are often the hardest ones. Should I hire? Raise my prices? Invest in marketing? Let go of a draining client? Expand, or simplify?My clients, on average, see anywhere between $1k-$4k increase in net income each month without hustle, overwhelm, and burnout.Learn More about my Programs.Get your copy of Make Waves: How Women Entrepreneurs Stop Reacting. Start Profiting and Build a Business That Lasts. Connect with me:Website:Facebook:Instagram:LinkedIn:YouTube: