Ep 100: 450,000 Emails and a Waterboarded Exec: The Best of 100 Episodes

A hundred stories in, and the sharpest truths are hiding inside the worst moments. We mark our rather large milestone with a definitive countdown of six unforgettable marketing screw-ups.From an automation update that unleashed 450,000 emails on VIPs in under an hour to a six-figure exhibition stand misspelling “software,” we explore what really fails in campaigns: governance, proofing, and the quiet processes no one posts on LinkedIn.We also pull back the curtain on the risks of live media. PR veteran Greg Matusky relives a national TV interview that swerved into “walking away from the devil,” then explains why controlled transparency can neutralise future scandal. Then there’s the money. Futurist Tom Goodwin breaks down a £15m launch that drove 37 downloads, a painful lesson in TAM realism, conversion friction and the false comfort of a spreadsheet. We talk common-sense planning, incrementality testing, and why some search spend is just paying for credit you didn’t earn. Topping the list is a war-zone media scrum where a shaved head and a beard still added up to “David Cameron.” What followed was a masterclass in crisis poise: clear lines, steady voice, and a quick call under impossible pressure.If our top six resonate, follow the show, share it with a teammate who’s firefighting this week, and leave us a review with the lesson you’ll apply first.And if you’ve got a mistake worth learning from, email [email protected], we always love to hear them.Send us Fan Mail Struggling to prove marketing's worth to your board? Grab our free one-page Board-Proof Scorecard: 👉 Download the scorecard 👈Got a marketing problem you would rather not admit to? Reply to this and we will answer it anonymously on the show.Subscribe to our newsletter The mistakes we see marketers make, every fortnight. 👉 [Subscribe here] 👈Follow Chris:X, TikTok, LinkedInFollow Will:LinkedInFollow The Show:TikTok, YouTube