EP 100: Expert Call Center Admissions with Michele Santagata

Successful call center operations are integral to the success of any provider. Your marketing and outreach teams can be phenomenal, but if your admissions staff on the phones don't do their job well, patients will go elsewhere. Call centers are so much more than merely staff training. The staff have to be good, but you also need to set them up for success with appropriate technology, tracking, software, scheduling, and structure. In this episode, Michele Santagata, CEO of Santagata Consulting, shares her expertise running call centers big and small for behavioral health.