EPISODE · Jan 6, 2017 · 19 MIN
Ep. 100: Who Makes the Follow-Up Call? Rob Markey Answers More Listener Questions
from Customer Confidential: Untold Stories of Earned Growth
Does the Net Promoter Score gauge a customer's broader relationship with a company or just the customer's most recent experience? Or both? Who should make follow-up calls to customers? Rob Markey addresses these questions and more in this episode.
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Ep. 100: Who Makes the Follow-Up Call? Rob Markey Answers More Listener Questions
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Frequently Asked Questions
How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 19 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on January 6, 2017.
What is this episode about?
Does the Net Promoter Score gauge a customer's broader relationship with a company or just the customer's most recent experience? Or both? Who should make follow-up calls to customers? Rob Markey addresses these questions and more in this episode.
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
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