EPISODE · Jan 26, 2017 · 3 MIN
Ep. 102: Shorts | The Outer Loop of the Net Promoter System
from Customer Confidential: Untold Stories of Earned Growth
The Net Promoter System's "outer loop" is used to prioritize and address problems that can't be resolved by individuals or small teams. Rob Markey discusses why a robust, rigorous and transparent "outer loop" is essential to a solid Net Promoter System in this short episode. Read more: The Net Promoter System's Outer Loop
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Ep. 102: Shorts | The Outer Loop of the Net Promoter System
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This episode was published on January 26, 2017.
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