Ep 105: How To Get More Reviews and Drive Technician Engagement

from Bug Bux Podcast · host Allan Draper and Eric Bassett

In today’s episode, Eric welcomes Chris Anderson. Chris is the Co-founder and VP of sales at Applause. Eric and Chris discuss the concept of using feedback to improve service quality, and how to motivate technicians to perform better. Topics Include:Providing quality service and feedback (0:29)Employee engagement(3:28)engagement drives performance and growth (6:02)Tracking Google Reviews (11:58)Employee engagement and motivation (17:14)Creating a culture of feedback (20:47) Upselling and customer engagement (27:33)

Episode metadata supplied by the publisher feed · Published Oct 19, 2023

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Ep 105: How To Get More Reviews and Drive Technician Engagement

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