Ep#105: Scaling Success in Cybersecurity: Shareth Ben on Building Customer Success Teams and Digital Transformation (Chief Customer Officer, Apptega)

In this episode of The Hyperengage Podcast, hosts Taylor Kenerson and Adil Saleh talk with Shareth Ben, Chief Customer Officer of Apptega, to explore his extensive experience in scaling customer success teams, particularly at Securonix, and navigating the complex landscape of SaaS, technology, and cybersecurity. Shareth discusses the importance of stakeholder buy-in, breaking down silos, and leveraging digital strategies and community initiatives to enhance customer engagement and education. He shares valuable insights into the unique challenges of customer success in cybersecurity, emphasizing adaptability, strategic pivoting, and the critical role of customer operations. Shareth also offers leadership advice for building collaborative, high-performing teams, highlighting the significance of empathy, active listening, and the strategic deployment of "adhesives" to foster interdepartmental cooperation.