EPISODE · Feb 24, 2017 · 3 MIN
Ep. 105: Shorts | Going Beyond Statistics with Net Promoter
from Customer Confidential: Untold Stories of Earned Growth
Rob Markey discusses how he became a Net Promoter convert with Fred Reichheld, inventor of the Net Promoter Score.
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Ep. 105: Shorts | Going Beyond Statistics with Net Promoter
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