Ep 106: 5 Reasons Why Your Customers Leave: Part 2

Consistency in service protocols is crucial to maintaining a positive customer experience. In today’s part 2 episode, Eric continues to discuss the topic of retention, discussing tips 6 through 10.Topics Include:Communication with customers (4:51)Providing value to customers through technician execution (7:43)Setting expectations and obtaining reviews (10:12)Customer loyalty letters, and reviews platform (14:57)Improving customer service (23:55)Handling customer cancellations (26:59)Improving customer retention through data analysis (33:43)