EPISODE · Mar 16, 2017 · 3 MIN
Ep. 107: Shorts | Asking the Right Question
from Customer Confidential: Untold Stories of Earned Growth
By focusing on a single question, the Net Promoter System eliminates unnecessary complexity. Rob Markey and Fred Reichheld, inventor of the Net Promoter Score, explain the origins of the "likelihood to recommend" question.
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Ep. 107: Shorts | Asking the Right Question
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How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 3 minutes long.
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This episode was published on March 16, 2017.
What is this episode about?
By focusing on a single question, the Net Promoter System eliminates unnecessary complexity. Rob Markey and Fred Reichheld, inventor of the Net Promoter Score, explain the origins of the "likelihood to recommend" question.
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