Ep. 107: Shorts | Asking the Right Question

from Customer Confidential: Untold Stories of Earned Growth

By focusing on a single question, the Net Promoter System eliminates unnecessary complexity. Rob Markey and Fred Reichheld, inventor of the Net Promoter Score, explain the origins of the "likelihood to recommend" question.

Episode metadata supplied by the publisher feed · Published Mar 16, 2017

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Ep. 107: Shorts | Asking the Right Question

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