Ep. 109: Mastering Your Interpersonal Skills with Don Swasing of Schlouch Inc.

With more than three decades of heavy civil construction experience, Don Swasing knows a thing or two about building high performance teams. As Chief Operating Officer at Schlouch Incorporated, Don has developed safety and leadership training programs and built a culture of open communication. Don will be presenting three education sessions at CONEXPO-CON/AGG 2020 on profitability, conflict resolution and fleet management. Don and Host Missy Scherber dig into the topic of “crucial conversations” and why you need to master your interpersonal skills to drive better results. Once you learn how to effectively navigate high-stakes conversations, you’ll build credibility and strengthen relationships with your customers, peers, direct reports and superiors. They also cover: The "Gray Tsunami" and the impending skills gap When to say "no" to work Coaching and facilitating conversations to strengthen your team Providing authentic care, trust and help to your employees Reflections on 20+ years of attending CONEXPO-CON/AGG