EP 109: The Customer Experience

Send Danise a Text Message.We're back! 🤗⁠ ⁠Listen to today's podcast about why the customer experience matters...🥰 It's one of the most important things to remember.Show up with intention. Always give your best to your guest. ⁠ ⁠ Focus all your attention on the person in your chair.⁠ ⁠When servicing clients: ⁠ ⁠ Don’t answer any phone calls. ⁠ Don’t let your cell phone ring. ⁠ Don’t talk to other stylists. ⁠ Don’t gossip or pay attention to other guests. ⁠ Don’t tell clients your problems; listen to theirs. ⁠ ⁠ We should listen twice as much as we talk.Physically get down on their level, so you are eye-to-eye during the consultation. This will help you focus and listen. ⁠ ⁠ Make a habit of conscious listening. Your guests will feel special and want to spend time with you again. ⁠ ⁠ Pretend that clients have a sign that says “Make Me Feel Important” hung around them. 🤗❤️⁠ ⁠Thank you for listening! ➡️ Don't forget to subscribe and leave a review...we'd love to hear your feedback. We're also over on YouTube- if you'd like to learn more. ⁠Good Hair Day Emergency KitIf your hair hasn’t been cooperating lately, I’ve got you...grab your free Good Hair Day Emergency Kit www.goodhairenergy.com________________________________Make sure to subscribe to our YouTube Channel as well!Visit my Amazon Store for all my favorite products!Instagram:  danisekeilitzShop my favorite Eufora Products.